Spa Helpdesk

M020

Balboa M020: the clock has failed

M020 means the clock has failed. The only step in the guide is to contact your dealer or service organization. This wording is from Balboa guide 40985-G, 26 March 2014, for BP2500 and BP2600 with a TP800 or TP900 panel.

The clock has failed.

Models this page covers: BP2500, BP2600, TP900, TP800

Do this first

  1. Display

    Do not treat it as the time-of-day setting

    Setting the time is a normal menu. This message says the clock has failed. Leave the housing closed and contact the dealer or service organization.

When to call a technician

Call a technician now if

  • The breaker or the RCD trips when the pump is plugged in.
  • You smell burning, see melted plastic, or the water is too hot to touch.
  • The code comes back after one reset.

Also call for these, from the manual

  • Contact your dealer or service organization for M020. The guide prints no home repair for a failed clock.

Questions

Can I set the clock again and clear M020?

Not from this line. The guide does not send M020 to the time setting. It says contact your dealer or service organization.

Manuals we checked