Spa Helpdesk

M036

Balboa M036: GFCI test failed

M036 means the GFCI test failed. The guide says the system could not test the GFCI, marks the message North America only, and says it may indicate an unsafe installation. This wording is from Balboa guide 40985-G, 26 March 2014, for BP2500 and BP2600 with a TP800 or TP900 panel.

The GFCI test failed (System Could Not Test the GFCI). May indicate an unsafe installation.

Models this page covers: BP2500, BP2600, TP900, TP800

Do this first

  1. Power

    Stop using the spa

    Unplug or switch off the supply and do not enter the water. The guide does not tell you to repair the GFCI. Contact your dealer or service organization.

When to call a technician

Call a technician now if

  • The breaker or the RCD trips when the pump is plugged in.
  • You smell burning, see melted plastic, or the water is too hot to touch.
  • The code comes back after one reset.

Also call for these, from the manual

  • Contact your dealer or service organization, and an electrician for the supply. An unsafe installation is not a panel setting.

Questions

Does a CE spa show M036?

The message line says North America only. Page 13 says the GFCI test feature is not available on CE rated systems. Do not run a North American GFCI test on a spa this guide marks as CE.

Manuals we checked