E97
Intex PureSpa E97: dry-fire protection
E97 means dry-fire protection. This wording is from Intex manual 347IO, printed 16 May 2024, for PureSpa SB-H20 at 220-240 V, 50 Hz. The parts table lists 28426, 28430 and 28476 for 4 adults (795 L) and 28428 and 28432 for 6 adults (1098 L). The only solution on the chart is Intex service.
Dry-fire Protection
Models this page covers: 28426, 28430, 28476, 28428, 28432
Do this first
-
Power
Unplug and leave the housing closed
Unplug the spa and leave it unplugged. The chart's only line is to contact an Intex service centre. It does not give a reset, a filter step, or a way to open the heater.
When to call a technician
Call a technician now if
- The breaker or the RCD trips when the pump is plugged in.
- You smell burning, see melted plastic, or the water is too hot to touch.
- The code comes back after one reset.
Also call for these, from the manual
- Contact an Intex service centre while the spa stays unplugged. Dry-fire protection is the heater. Do not open the housing and do not keep heating.
Questions
Should I top the water up and clear E97 myself?
The chart does not say that. Page 16 prints one solution for dry-fire protection: contact an Intex service centre. Filling, resetting, or opening the heater is not printed for E97.
Other codes on this panel
Manuals we checked
- PureSpa SB-H20 owner's manual (347IO, 16 May 2024)
Intex · LED code chart, page 16 · Page checked 30 October 2026
28426, 28430, 28476, 28428, 28432
- PureSpa SB-H20 gebruikershandleiding (347IO, 16 mei 2024)
Intex · LED-code tabel, bladzijde 16 · Page checked 30 October 2026
28426, 28430, 28476, 28428, 28432